RETURN POLICIES

To not ruffle your feathers, we have made our return process as easy as possible.

CANARY Curated Jewelry - 14 Day Return Policy

Need to Return?

Send an Email

Send us an email to info@canary.ca informing us of your return and providing us with a Tracking Number for your Return.

Ship the Product:

• Ship the product to Canary @ #8, 3048 – 9th Street SE, Calgary, Ab, T2G 3B9
• Package must include tracking number
• Package must be signed for upon receipt

Please ship item/s with their original tags and packaging. Customers are responsible for the cost of return shipping. Item must be received by Canary withing 14 days of it’s purchase date.

Receive a Credit

Upon receipt of the item/s, ands as long as goods are returned in the same condition as shipped, you will receive a full refund in the form of a CANARY site credit.

CANARY Consignment Jewelry– 7 Day Return Policy

Need to Return?

Within 2 days/48 hours of receiving your purchased item/s, please complete and send us a Return Authorization (RA) Form

CANARY will respond to your return request within 2 days/48 hours.

Ship it back.

You will then have 3 days to ship your item/s back to CANARY. This deadline date will be provided.

• Ship it back to #8, 3048 – 9th Street SE, Calgary, Ab, T2G 3B9

• Package must include tracking number

• Package must be signed for upon on receipt

Please ship item/s with their original tags and packaging. Customers are responsible for the cost of return shipping.

Upon receipt of the item/s, and as long as goods are returned in the same condition as shipped, you will receive a full refund to the original payment method used during the purchase.

Please see our TRY BEFORE YOU BUY PROGRAM created to ensure your purchase is everything you expected and wanted! 

CANARY Collective

The CANARY Collective is a Marketplace of independently owned and pre-vetted businesses. 

As such, sellers set their own return policies for pieces sold in the Collective Program.  Please visit respective businesses for details on their Return Policies. 

CANARY Private Events and Pop-Up

Items sold at retail events are not eligible for our Return Policy.

Return Authorization Form